If you are thinking, "Our Advisors ar presently ready to handle our Customers, we do not ought to add anyone else." have confidence this: As of 2009, the common client pay vehicle in most Service Departments had run out seventy,000 miles on it; does one assume it solely wants associate oil change? Couple that with the actual fact that your Service Advisors ar seeing Customers perhaps doubly a year attributable to enlarged maintenance necessities and improved product quality. that does not offer them/you several probabilities to make a relationship or take excellent care of the Customer's vehicle. To do both, your Advisors want TIME! Your Service Advisors could also be forced into "short-cutting" crucial steps after they handle too many shoppers. Advisors can do what it takes to stay up with the day's work, however ar they doing what it takes to extend your business and theirs after they haven't got the time? Advisors write up the client, get the payment approval for the Customer's request and shut out the price tag. Hopefully, they in person deliver the vehicle back to the client through the Active Delivery method to RETAIN that client. however to grow your Service Business and to extend your Sales per Repair Order, they have to try to to additional.