Noble Gold’s complaints: few and far between

Noble Gold is a popular investment firm that allows clients to invest using precious metals – such as gold and silver – in a self-directed IRA. In addition to precious metals IRA services, the company also offers stand-alone purchases, a wide range of coins (such as the American Gold Eagle), physical gold storage solutions via international deposit services, and even a buy-back program!

For the most part, the company has received positive reviews. However, we will mainly look at Noble Gold complaints in this article, so that you can get a general idea of ​​the occasional problems you might encounter.
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Overview of Noble Gold?

Noble Gold is an online precious metals dealer that provides an opportunity to invest in a variety of precious metals including gold coins, silver coins, platinum coins, palladium coins, gold bullion, silver bullion and precious metals with a low investment.

The company prides itself on providing clients with various educational resources, giving them the knowledge to make an informed investment decision with every purchase. Applications deposited into the investment account are stored by International Depository Services, with insurance cover written by Lloyd’s of London.

Noble Gold also caters to coin collectors with its wide range of collectible coins. In addition to selling precious metals, the company allows customers to sell their precious metals to Noble Gold via a buyback program.

Noble Gold Complaints

Complaint No. 1

“Noble Gold told me there were no costs involved except for the $200 annual storage fee for storing gold and silver. And they would pay in the first year! That’s what they said with their mouths. They didn’t tell me about their 9 percent commission for buying gold and silver. Because of those who recommended them I thought they were legitimate. Normally I would read all contracts but failed to do so in this case. Lesson learned. Buyer’s awareness. What a racket!” Charles (US, Jan. 18, 2023, via Trustpilot)

Whether you’re interested in Noble Gold for its precious metals or simply want to have gold shipped to your home, there’s something you need to know about entry: every precious metals company charges a little more than the current price of gold!

The current going rate – known as the spot rate – tells you the value of your precious metals investment. However, companies won’t make any money if they sell at that price, which is why they charge a slightly higher fee (referred to as the “9 percent commission” above).

It’s important to be aware of every aspect of the entire process when making a purchase, whether you’re buying outright or adding to your retirement portfolio. Unfortunately, you will always be charged on top of the spot rate (no matter where you shop!). However, if you want to get the best price, it may be worth researching prices from several dealers.

Complaint No. 2

“It took about a month to transfer my assets to Noble Gold, so if they can speed up the transfer, that would be fine. Hope did a good job explaining the best way to buy gold and silver. Other than that I was satisfied with the experience.” David (USA, Apr. 9, 2021, via ConsumerAffairs)

Depending on the type of account you hold and the type(s) of assets you are trying to transfer, the transfer process can take as little as four days to as long as 60 days! Generally, a direct trustee-to-trustee transfer will be completed in two weeks or less.

For this particular customer, the whole process seemed to take about a month. Without knowing the specifics of his situation, it is difficult to say whether this was a reasonable or lengthy process. Regardless, this does not appear to be the average experience.

While most people don’t seem to mention the time frame(s) in their reviews, other users’ feedback on the transition process included comments like “smooth transition,” “painless,” and “very easy to partially roll over an IRA,” which reflects well on the company as a whole. .

Complaint No. 3

“So far so good but more communication would be nice. My wife and I made a deposit in an IRA last month, and we haven’t seen or heard anything about it. I think we should have had a report by now.” Michael (USA, Apr. 22, 2022, via ConsumerAffairs)

Whether you’re trying to buy IRS-approved coins or making contributions to your precious metals (like gold and silver), it’s fair to expect you to stay updated throughout the entire process. This customer was clearly not happy with the minimal level of connectivity, but – as indicated in the company’s response – the problem turned out to be an easy fix. He just didn’t provide the correct email address!

Assuming you have provided the correct contact information, you can expect to be kept up to date with any transactions you have with Noble Gold. As another customer noted, the company is very good at keeping you up to date on the latest developments [you need] done”, which is definitely positive!

General reception

Most customer reviews have only positive things to say about Noble Gold. The company has built a reputation for excellent customer service, helpful educational resources, secure storage options, and a wealth of investment options for retirement savings over the years.

Of course, as with any company, there are some negative reviews, but overall, the reviews are pretty good.

Compliments about the company are varied, with comments ranging from how simple the rollover process is to praising its US warehousing facilities and vast gold collection. With the exception of Trustpilot reviewers, Noble Gold seems to have made a positive impression on most users.

Below are average scores from a few different popular business rating services.

  • The best office work – 4.98/5 (based on 46 reviews)
  • consumer affairs – 5.0 / 5 (based on 162 reviews)
  • TrustLink – 5.0 / 5 (based on 123 reviews)
  • trustpilot – 2.9/5 (based on 2 reviews)

The Noble Gold Complaint: Closing Thoughts

Although there are some Noble Gold complaints that you can find online, this will be the case for almost any gold dealer. Even the most well-known gold companies still get complaints once in a while!

Overall, Noble Gold does an excellent job of providing for its customers, offering fair prices, low storage fees, excellent customer service, and a wide variety of products. If you are interested in adding precious metals to your retirement portfolio, Noble Gold is definitely a service we recommend you consider.

You can learn more about the service by checking out its current offerings here!

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